Forum - No Response on Support Ticket

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Forums Questions and Help No Response on Support Ticket

1 year ago

Eralune

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No Response on Support Ticket

Hello, I opened a support ticket on June 6 which was 2 weeks ago and haven’t received any responses. Do you guys know if there is a way to follow up on the ticket? Should I maybe submit a new one? Thanks for the help.

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1 year ago

Tisquares

Any/all

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The support queue might be really full, so you may need to wait longer.

Not a support member; just spectating based on previous events

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1 year ago

Eralune

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That makes sense. Thank you :)

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1 year ago

Tserin

he/him, ae/aer

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@Eralune

Unfortunately, you might be waiting a lot longer. I have one that's been unanswered for a month. I'm sure it depends on the nature of the ticket, though, and mine was pretty unimportant in the grand scheme of things, so I hope you get an answer sooner!

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1 year ago

Eralune

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@Tserin

yeah :( I’m on 3 weeks now

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