Forum - Monthly Subscription Issues

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24 days ago

Fainauriel

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Monthly Subscription Issues

I had subscribed to the Monthly moonstone subscription back in 5/2023. It suddenly stopped on 9/2023 and still shows suspended. I was not notified that it was suspended, but noticed that it had stopped accumulating. I do not have a button to cancel the subscription in order to renew it and/or fix it. I have put in several help tickets over the course of the last year but nothing has been done to fix this. Is there any way that this can be fixed so that the option to use the monthly subscription is again available to me?

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24 days ago

GraveGuardian

The Achievement Hunter

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I don't know if this has anything to do with it, but has your payment method changed at all? It could be that it was disrupted if your card expired, your PayPal email changed, etc. Or maybe you have pending transactions for the renewal on your card/bank and they randomly flagged them as fraudulent for some reason?

Obviously without exposing any personal information, do you see anything similar to what I mentioned above?

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23 days ago

Fainauriel

She/her

270

270 Achievements

Forum Rank 1

Forum Threads: 17

Forum Comments: 183

General Rank 4

Starter Rank 1

Arena Rank 4

Campaign Rank 2

Gauntlet Rank 1

Cooking Rank 3

Crafting Rank 3

Farming Rank 2

Fishing Rank 1

Hunting Rank 2

Mining Rank 1

I didn't have any changes at the time the issue started. I do have a new card now, however. But I cannot make any changes because I cannot cancel the subscription or adjust it in any way!

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